Return & Refund Policy
To cancel an order, simply send us an email at email@example.com within 24 HOURS of placing it. Our policy on returns and exchanges is strict because we supply custom or special orders based on clients' requests, which means the goods are not readily available in the UK and are outsourced from Pakistan only when clients place an order on our website. As a result, goods ordered for one client are not suitable for another client, and custom orders are deemed as final sales and cannot be returned or refunded.
Please be aware that custom-stitched orders cannot be returned or refunded because the suits are stitched based on the customer's measurements, and they are not suitable for another customer.
Orders cannot be cancelled once they have been processed or dispatched, and no refunds or exchanges will be provided in such cases.
If you receive the wrong/defective product i.e., a different designer number or brand etc., you can return it upon agreement with us by contacting us via email. Please make sure the product (to be exchanged) is unused, in its original condition and packaging with tags attached. We cannot accept returns or exchanges for items that have been worn/used or have missing tags.
On agreement of exchange, this will be treated as a new order from the date of exchange, and the timeline will depend on the availability of the desired product.
Please note that the address listed on our website is our business registration address only & MUST NOT be used to return the products until specifically instructed to do so. We cannot be held responsible for any lost items.
We encourage our valued customers to read & understand our policies before placing an order with us. In case of any further queries or concerns, please do not hesitate to contact us & we will be more than happy to assist you.